All cancellations or changes must be made via email or fax. The pre-paid booking deposit will not be refunded in the event of cancellation without any exception. In the event of cancellation of a fully paid booking (100% cost of stay), there is a cancellation charge corresponding to the number of days it was made prior to the day of arrival: If you cancel less than 15 days before your arrival date : you will be charged 100% of the total amount without cleaning fee. If you cancel your reservation 30 or less days before your arrival date: you will be charged you 25% of the total amount without cleaning fee. If you cancel your reservation more than 30 days before your arrival date: you will be charged 20% of the total amount without cleaning fee. If the guest changes the dates or apartment , it will be considered a new booking and will be subject to the standard cancellation procedures. It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation will be subject to the aforementioned cancellation policy. If Stay Barcelona Apartments is not able to provide the client with the property s/he booked, the client will be informed and will be offered a new property with similar or better characteristics, If both parties are not able to reach an agreement, the client will be refunded the amount paid.